Facebook, Viral Marketing and Real Estate

by Stephen M. Fells on December 1, 2009

Stephen M. FellsI love creativity. I never get bored of seeing how people invent (or reinvent) themselves and their business.

Now, more than ever before, there is an opportunity for anyone, in real estate or not, to do that and to own their market.

The new “social” world is the platform yet brands, personal and professional, big and small, continue to struggle with how to do that effectively.

Creating viral content is one method and the following two examples, commercials released by the British division of T-Mobile this year, are really great ones. As part of their “Life’s For Sharing” marketing campaign T-Mobile’s first idea was simple enough; using hidden camera’s they recorded a coordinated yet unannounced dance involving hundreds of people in the middle of Liverpool Street, one of London’s busiest train stations. They hoped members of the public would join in (they did) and that the video would be viral (it was); since it’s January release the video has been watched by tens of millions of people. While it has absolutely nothing to do with mobile phones it has done a great job of advertising the T-Mobile brand:

In April T-Mobile followed up with a mass sing along in London’s Trafalgar Square that was again engaging and viral (don’t ever tell me the English are reserved):

That YouTube (the second largest search engine in the world) and Facebook (with its breathtaking engagement statistics) are free isn’t ‘new news’ but most companies have yet to leverage their enormous global reach. Swedish furniture giant Ikea is a member of a very small group; companies that have created a successful viral and social marketing campaign using Facebook:

The good news is that getting large scale crowd participation doesn’t require complexity; people love to get involved, you just need to work out how to engage them. If you still doubt that check out this next great video “Where’s Rob?” from Improv Everywhere:

So perhaps we should be asking ‘how do you get the attention of a lot of people?’ In the videos above hundreds (and in one case thousands) of strangers got involved and loved doing it. So what about real estate? How does a Realtor or real estate franchise get lot’s of people’s attention? How can you get your name, your face and therefore your listings in front of as many people as possible?

Direct sales are not the answer; no one likes to be sold (just ask a Realtor…) and we all know when we are being sold. That’s part of the reaon why I like Broker/Owner Gerry “Realtyman” Bourgeois (of Towne & Country Realtors based out of Leominster, Massachusetts) use of the wildly popular Facebook game ‘Farmville’. With almost 70,000,000 (yep, that’s seventy million) people playing the game every month it is the biggest thing on Facebook today. Not that Gerry has access to that many people but anyone who is connected with him via Facebook and plays Farmville gets to see several very creative signs for the property he “represents” via the game:

RealtyMan

Gerry’s subtle advert isn’t complex but that doesn’t reduce it’s effectiveness especially considering that he has over 1,100 friends.

I feel strongly that now is one of those rare moments when Realtors get a chance to retake their market, to be the ‘go to’ person for their neighborhoods real estate needs. To do this lots of people need to know who you are and social media provides an excellent soap box.

It’s important to note that the T-Mobile ads didn’t directly advertise mobile phones and you don’t have to advertise property; you simply need to think about something that will bring your community together and make it fun. Whatever ‘it’ is you’ll need to think differently and think creatively. Can you?

{ 9 trackbacks }

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{ 5 comments… read them below or add one }

Anonymous December 1, 2009 at 5:20 pm

Stephen, thank you for sharing your interesting perspective. I have been involved in conversations about this very topic. Nothing much ever comes from the ho-hum experience. It is rarely remembered as anything significant and is almost always overshadowed by another event more meaningful to the beholder. As you illustrate, it is ever critical to draw attention, turn heads in order to stand out from the pack, and create an emotional attachment and connection to make a difference…to be memorable and to instill interest, appreciation, and excitement for and from the experience. You are correct in your observation that our industry is lacking in creative marketing, artistic expression, and involvement to pursue steady change in this area of real estate marketing and branding. There are instances of passion and some occasional infusion of creativity, but you rarely see these components working in tandem consistently, and certainly not to the magnitude of creative strength and virility shown in the examples you’ve provided in the videos. Each of us should do more in this arena via our creative interests to provoke change and set example, to incite ongoing fury of positive excitement and alignment in our neighborhoods, community and region. Thank you for raising this important topic, sharing and stirring ideas, and placing a provocative challenge to the mindful marketeers and creative thought leaders of our real estate industry to raise this bar and benchmark. Well done!

Becky Boomsma
CRS, ePro, Top 5 In Real Estate
Coldwell Banker
Franklin Lakes, NJ
http://www.BeckyBoomsma.com

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Mike Gardner December 2, 2009 at 7:32 pm

The Ikea Viral Video was may favorite! It really was a brilliant move for them to use Facebook in that way.

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Bunny Mostad December 9, 2009 at 4:46 pm

Stephen: Great column and great lesson.
How about a brainstorming session? :-)

Reply

Stephen M. Fells December 10, 2009 at 5:05 pm

Thank you Bunny :) When you suggest a brainstorming session how do you see it working?

Reply

Jo Brown January 27, 2010 at 12:43 pm

Facinating! And so right on. Our marketing is hum drum. Especially today the world needs a lttle light heartedness; I loved the ones with music. I hope our marketing department is listening. Now how can I implement this for myself.? I’m thinking!

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