You might think you’re a good listener, but common behaviors like nodding and saying “mm-hmm” can actually leave the speaker feeling unheard or dismissed. The truth is that mastering the art of listening involves a whole host of other skills as well.

In the following video, from the Harvard Business Review YouTube channel, we learn how to listen more effectively. We are asked:

How do I usually listen?

Why do I need to listen right now?

Who is the focus of attention in the conversation?

What am I missing?

Am I getting in my own way?

Am I in an information bubble?

Everyone benefits from listening, and you are about to learn where to start.