You might think you’re a good listener, but common behaviors like nodding and saying “mm-hmm” can actually leave the speaker feeling unheard or dismissed. The truth is that mastering the art of listening involves a whole host of other skills as well.
In the following video, from the Harvard Business Review YouTube channel, we learn how to listen more effectively. We are asked:
How do I usually listen?
Why do I need to listen right now?
Who is the focus of attention in the conversation?
What am I missing?
Am I getting in my own way?
Am I in an information bubble?
Everyone benefits from listening, and you are about to learn where to start.
