As part of our recent redesign of the AgencyLogic Website we implemented Get Satisfaction, a Web based product that provides a mechanism for us to better connect with our customers. You can see it on the left of your screen; it’s the small “Feedback” graphic:

If you click the link, a window appears that gives visitors to the Website an opportunity to put forward an idea, ask a question, report a problem or tell us how good we are (everyone loves a pat on the back 😉 ):

It’s part of a major overhaul not only of our suite of products but also how we help and respond to questions and is helping us build a community around single property websites and real estate marketing. The question is; can the real estate industry make use of it?

Don’t listen to me, here is Wendy Lea, CEO of Get Satisfaction, who was interviewed at the Inman Real Estate Connect SF 2010. In the following very brief video she describes the services that her company provides and explains why the product is important to Realtors.